Privacy Policy

We may collect information that you voluntarily provide to us, including:

• Name
• Work or business email address
• Telephone number
• Company or laboratory name
• Job title or professional role
• Information included in an inquiry, message, request, or consultation request
• Information submitted through our website contact forms
• Information submitted through LinkedIn Lead Gen Forms or similar business advertising forms

Our website host and related service providers may also automatically process limited technical information necessary to operate, secure, and maintain the website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Date and time of access
• Pages requested
• Basic website and security logs

We do not intentionally collect sensitive personal information through our general website inquiry forms.

WH LAB OPS may use information you provide to:

• Respond to your inquiry
• Contact you about the specific product, service, or information you requested
• Schedule consultations, meetings, assessments, or follow-up discussions
• Prepare proposals or quotations
• Discuss laboratory operations, qPCR validations, reagents, quality systems, LIS/RCM coordination, billing, vendor services, or other WH LAB OPS offerings relevant to your request
• Provide contracted services
• Maintain appropriate business and customer records
• Improve our website, services, and business operations
• Protect our business, website, systems, and users
• Comply with applicable legal, regulatory, contractual, tax, or accounting obligations

Submitting an inquiry does not enroll you in a newsletter or general marketing list.

If you contact WH LAB OPS about a particular service, we may follow up with you regarding that inquiry and related communications.

WH LAB OPS may use LinkedIn Lead Gen Forms to allow business professionals to request information about our products or services.

When you voluntarily submit a LinkedIn Lead Gen Form, LinkedIn may provide WH LAB OPS with information such as your:

• Name
• Work email address
• Company
• Job title
• Telephone number
• Other information you choose to submit

WH LAB OPS uses information received through a Lead Gen Form only to respond to the inquiry you submitted, provide the information you requested, and conduct appropriate follow-up related to that inquiry.

We do not automatically add LinkedIn leads to a general newsletter or unrelated promotional mailing list.

LinkedIn separately processes information under its own privacy policies and terms.

WH LAB OPS uses Google Search Console to understand how our website appears and performs in Google Search.

This may include aggregated information such as search queries, impressions, clicks, page performance, and general search visibility.

WH LAB OPS does not use Google Search Console to create individual advertising profiles of website visitors.

Google processes information according to its own applicable privacy policies and terms.

WH LAB OPS does not sell personal information.

We do not sell or rent personal information collected through:

• whlabops.com
• Website inquiry forms
• LinkedIn Lead Gen Forms
• Email inquiries
• Telephone inquiries
• Other direct business communications

We also do not provide lead information to unrelated third parties in exchange for money.

We may share information only when reasonably necessary to operate our business, respond to your request, provide services, or comply with legal obligations.

This may include sharing information with:

• Website hosting or technology providers
• Business email and communication providers
• Contractors or service providers assisting WH LAB OPS
• Professional advisers such as attorneys or accountants
• Business partners directly involved in providing a service you requested, when appropriate
• Government authorities or other parties when disclosure is required by applicable law or valid legal process

We expect service providers to use information only for appropriate business purposes and subject to applicable legal or contractual requirements.

We do not sell your information to these parties.

WH LAB OPS website forms, LinkedIn Lead Gen Forms, and general marketing channels are intended for business inquiries only.

Please do not submit patient names, medical records, laboratory reports containing patient identifiers, protected health information (PHI), or other sensitive clinical information through our website contact forms, LinkedIn forms, or unsolicited email.

WH LAB OPS does not currently use its public website or LinkedIn lead-generation forms to collect PHI.

If a future client engagement requires the exchange of confidential or regulated information, appropriate arrangements and communication methods will be established separately as applicable.

WH LAB OPS uses reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, electronic transmission, or data-storage method can be guaranteed to be completely secure.

For that reason, sensitive clinical or patient information should not be sent through general website forms or ordinary unsolicited email.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

For example, we may retain information as necessary to:

• Respond to an inquiry
• Maintain an ongoing business relationship
• Provide services
• Maintain contractual or business records
• Meet accounting, tax, legal, or compliance obligations
• Resolve disputes or protect legal rights

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it as appropriate.

You may contact WH LAB OPS regarding personal information you have provided to us.

Depending on applicable law and the circumstances, you may request that we:

• Correct inaccurate contact information
• Update your information
• Stop contacting you about an inquiry
• Delete certain information
• Provide information about personal information we maintain about you

Some information may need to be retained when required for legitimate business, contractual, security, accounting, or legal purposes.

To make a privacy request, contact:

connect@whlabops.com

We may take reasonable steps to verify a request before acting on it.

WH LAB OPS does not automatically place individuals who submit inquiries into a general promotional mailing list.

If you contact us regarding a service, product, consultation, or other business matter, we may communicate with you regarding that inquiry and reasonable follow-up related to it.

You may ask us to stop non-essential communications at any time by contacting:

connect@whlabops.com

Our website may contain links to websites, applications, or services operated by third parties.

WH LAB OPS is not responsible for the privacy or security practices of third parties, including platforms such as LinkedIn or Google.

We encourage you to review the privacy policies of any third-party services you use.

WH LAB OPS is a business-to-business company and its website and services are intended for business professionals.

Our website is not directed to children, and we do not knowingly solicit personal information from children through our business inquiry or lead-generation activities.

WH LAB OPS may update this Privacy Policy periodically to reflect changes in our services, business practices, technologies, or legal obligations.

When changes are made, the Last Updated date at the top of this page will be revised.

If we make a material change to the way personal information is used, we will provide notice or obtain consent where required by applicable law.

Questions or requests regarding this Privacy Policy may be directed to:

WH LAB OPS LLC Email: connect@whlabops.com Phone: (830) 830-2930 Website: whlabops.com